Overview
Account Relationship Manager Jobs in Ocala, FL at 911 Cell Phone Bank
Title: Account Relationship Manager
Company: 911 Cell Phone Bank
Location: Ocala, FL
Company Description The 911 Cell Phone Bank is a 501(c)(3) non-profit organization that offers a free, secure recycling service for donated, surplus, and unclaimed electronic devices across the United States. Using third-party verification software, the organization ensures complete data erasure in accordance with DOD NIST 800-88 Rev. 1 guidelines. Repurposed devices become emergency phones for survivors of abuse, older adults, and other vulnerable individuals who need reliable access to help. Since 2004, more than 150,000 phones have been converted into emergency devices to assist people nationwide. Generated funds support family justice centers, domestic violence units, TRIADs, and health care facilities.
Role Description The Account Relationship Manager is a full-time, on-site role based in Ocala, FL. This position is responsible for building, maintaining, and expanding relationships with partner organizations, donors, agencies, and other stakeholders that support the 911 Cell Phone Bank mission. Day-to-day activities include managing account communications, responding to inquiries, coordinating device donation and recycling logistics, and ensuring a positive, professional experience for all partners. The role also involves tracking account activity, preparing basic reports, assisting with outreach initiatives, and collaborating with internal team members to improve processes and support program growth. The Account Relationship Manager serves as a key liaison between external partners and internal operations, helping to ensure that devices and resources are directed effectively to those in need.
Qualifications
- Candidates should possess strong relationship management, customer service, and stakeholder communication skills.
- Candidates should possess skills in basic account administration, data entry, and record-keeping to manage partner and donor information accurately.
- Candidates should possess organizational, time management, and follow-up skills to handle multiple accounts, deadlines, and partner requests.
- Candidates should possess written and verbal communication skills to prepare clear emails, reports, and outreach materials.
- Candidates should possess problem-solving and conflict-resolution skills to address partner concerns and support smooth program operations.
- Relevant qualifications include prior experience in account management, nonprofit or community outreach roles, or donor relations.
- Additional beneficial qualifications include familiarity with CRM or database systems, proficiency with common office software (e.g., email, spreadsheets), and an understanding of data privacy best practices.
- A commitment to supporting vulnerable populations and alignment with the organization’s mission, along with the ability to work on-site in Ocala, FL, is essential.
