Overview
311 Dispatcher Jobs in New York, New York, USA at Breaking Ground
Location: New York
S2HB Outreach, Brooklyn, New York, United States of America
Job Description
ABOUT US: – We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing—affordable housing paired with services designed to help people maintain their homes for the long-term—is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn’t stop at providing housing. Breaking Ground’s programs and services help people experiencing street homelessness—especially those who have been on the streets the longest—to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the 311 Dispatch Manager, the 311 Dispatcher is part of the 24/7 Street to Home Brooklyn and Queens outreach program, working to address homelessness and related activities in all of Brooklyn and Queens. The 311 Dispatcher receives incoming 311 calls routed from New York City’s main 311 system. This is a 24/7/365 position, with shifts typically from 12am-8am, 8am-4pm, and 4pm-12am.
The dispatcher responds to calls, documents information, and deploys appropriate outreach teams. They interact with callers, NYC 311 personnel, representatives from the Mayor’s Office, the Department of Homeless Services, and program staff.
This position involves a 35-hour work week.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to incoming 311 calls.
Ensure deployment of outreach response teams.
Close out 311 calls with the caller and relevant City agencies.
Complete filing, paperwork, and data entry as needed.
Work as part of a team to achieve performance targets related to 311 responses.
Perform other related duties as assigned.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree or equivalent experience.
Experience in customer service.
Excellent interpersonal, problem-solving, verbal, and written skills.
Ability to communicate and work with diverse populations.
Detail-oriented and highly organized.
Bilingual in Spanish/English is preferred.
Excellent computer skills, including proficiency in Microsoft Word and Excel.
Familiarity with Access-based databases and the ability to learn new programs is preferred.
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Title: 311 Dispatcher
Company: Breaking Ground
Location: New York, New York, USA
Category: Customer Service/HelpDesk (Bilingual), Non-Profit & Social Impact
