Overview
25-26 Consumer Specialist – Natick, MA Jobs in Boston, MA at AmeriCorps
Are you taking a gap year to study for LSAT or GRE? Do you know you want to make a difference in your career, but are still working out the details? This position would be ideal for candidates interested in a career in the fields of law, dispute resolution, public policy or customer service. Gain valuable skills and serve your community while building your resume working in cooperation with the Massachusetts Office of the Attorney General. The MetroWest Mediation Services Local Consumer Program (LCP) is a program designed to effectively resolve consumer complaints with businesses. We are a part of a state-wide network of LCPs who work in cooperation with the MA AGO. We provide free and voluntary resolution services on behalf of consumers when they have a dispute or problem with a business. We also provide consumer protection information and resources to enrich the community. MetroWest Mediation Services is a non-profit organization dedicated to helping our community resolve conflict constructively. We provide an opportunity for people in conflict to have difficult conversations with the help of non-judgmental mediators. Mediation allows everyone involved to talk about their experiences, be heard by each other, and establish a plan on how to move forward productively. We provide a range of dispute resolution services including mediation, conciliation, facilitation, and training. Serving the MetroWest District Courts, Juvenile Courts, Probate & Family Court, as well as community disputes, we mediate over 400 cases per year and provide consumer dispute services in over 1,000 cases per year. Founded in 1979, MetroWest Mediation has been serving the community for over 40 years. Even with our organization’s long track record, we maintain a “start-up” attitude and believe we can do big things in the world of conflict resolution!
Member Duties : A Consumer Specialist (CS) is responsible for a caseload of consumer complaints received from the Attorney General’s Office, typically between 5-20 cases at any given time. CS conducts consumer assistance and dispute resolution services via phone and email to resolve individual consumer complaints. CS monitors and responds to correspondences sent from either consumer or business, including any other agencies involved and keeps detailed case notes immediately and contemporaneously as each case progresses. CS also provides consumer information, resources, education and assistance to the public, referrals to legal aid resources and or governmental agencies. CS also researches business background and applicable local, state and federal laws for each case.
Program Benefits : Education award upon successful completion of service , Training , Living Allowance , Mileage reimbursement , Health Coverage , Childcare assistance if eligible .
Terms :
Car recommended , Permits attendance at school during off hours , Permits working at another job during off hours .
Service Areas :
Community and Economic Development , Education .
Skills :
Conflict Resolution , General Skills , Education , Computers/Technology , Communications , Willingness to learn , Team Work .
SUMMARY
Program Type:
AmeriCorps State / National
Program
25-26 Consumer Specialist – Natick, MA
Program Start/End Date
08/11/2025 – 07/10/2026
Work Schedule
Full Time
Education level
College graduate
Age Requirement
Minimum: 21 Maximum: 99
Program Locations
MASSACHUSETTS Boston
Languages
English
Accepting Applications
From 03/01/2025 To 07/31/2025
Contact
Eric Greene
220 North Main St
Natick MA 01760
508-872-9495
www.metrowestmediation.org
Listing ID
116110
Title: 25-26 Consumer Specialist – Natick, MA
Company: AmeriCorps
Location: Boston, MA
